FAQ

Technical questions

How do you link a player to me?

When a visitor to your website clicks on a link that contains your affiliate ID, and goes to the partner website, your ID is allocated to their click. If the visitor registers, your ID is linked to their account and you are paid in terms of their net losses, for as long as they play one of our products. If they don’t register, and they visit one of the casinos directly at a later time, you will also capture that player. We check each person who visits the casinos in terms of their origin, and if they have come from an affiliate link, we attribute them to that affiliate.

Does K9Win Affiliates assign cookies to the Affiliates?

K9Win Affiliates does assign a cookie to all affiliates referring to the K9Win Affiliates website, but these cookies are only assigned once the user joins the program. The tracking of an affiliate is effected by the Affiliate ID that is present in your link and the user ID that is attached to the user when accessing the website. 
This user ID is linked to both your Affiliate ID and the cookie that is saved to the user’s computer upon their joining of the program. Once registered, their new Affiliate ID is then permanently linked to yours, and as such, you will be paid in terms of their revenue generated for as long as they are part of the program.

How do I get my viewers to click on links?

There are lots of ways! First, put up more than one link – and put the links in prominent places. Place these links in context by sharing with your users a personal testimonial. Also it has been found that placing links at the top of your site get more clicks. Keeping the creative fresh is critical, too. K9Win Affiliates is always working to develop and test new banner and button concepts. We only share the best ones – the ones proven to work – with you.

What can I do about being spammed by an affiliate?

K9Win Affiliates is committed to both preventing and dealing with any issues associated with spamming by our affiliates. All affiliates that are members of our program have agreed to our anti-spam policy, and any affiliate found to be guilty of this offence will be expelled from our program. Please do not hesitate to contact us at: spamreport@K9Win Affiliates.com, should you have an incident of this nature to report. We will contact the affiliate in question, and have him/her cease this action immediately.


Reporting and statistics

Do negative earnings show up in the quick stats?

No, they can only be seen in the win/lose report.

Where do I find my statistics?

Once you have created your Account and log in, you will find your win/lose in the left menu in My Account.

Do I get a summary report?

Every month we create a summary report that you will find in My Account under reports.


Support

Where will I find the necessary support?

K9Win Affiliates offers 24-hour support, 7 days a week, in many different languages. Our unsurpassed service and support ensures the highest customer satisfaction, which in turn ensures an ongoing and long-term business relationship. We also implement and manage personalized Affiliate Program Systems for webmasters and provide support via advertising and e-mail campaigns. K9Win Affiliates takes care of much of the communication between our partner sites and yourself, provides you with customer service and offers resources to help you get the most out of the program. We’re here to help you in every way that we can, whether it be assisting you to download your banners or answering your direct questions. Please find our contact information here.

In which languages do you provide support?

Our Affiliate Account Managers handle several languages and are there to provide all our Affiliates with the best possible service. Please see contact information and supported languages here.

Do you support chat support?

Skype: affiliate@k9win.com
Telegram: @keong0701